Policies

Returns & Refunds

Last updated: November 8, 2026

If a pair does not fit or is not what you expected, you can send it back within 30 days of delivery. Here is exactly how it works.

1. Return window

You have 30 calendar days from the delivery date to request a return. Requests made after that window cannot be accepted. If your parcel arrived damaged or you received the wrong item, the same window applies — but the return is free (see section 6).

2. What can be returned

To be accepted, a returned pair must meet all of the following:

• Unworn and unwashed, with no scuffs, creases, marks or odours
• In the original shoe box, undamaged and free of shipping labels or tape
• With all original tags and inserts included
• Returned in protective outer packaging so the box is not damaged in transit

We recommend trying shoes on indoors on a clean surface. Shoes that show signs of outdoor wear cannot be resold and will be sent back to you.

3. How to start a return

Email [email protected] with your order number and the reason for the return. We reply within 1–2 business days with a prepaid return label and a return authorisation number. Drop the parcel off with the carrier and reply with the tracking number so we can follow it.

4. Return shipping cost

For change-of-mind returns, a flat $6.95 is deducted from your refund to cover the prepaid return label. If you prefer to use your own carrier, you may do so at your own cost — the parcel remains your responsibility until it reaches us.

5. Refunds

Once your return arrives, we inspect it within 2–3 business days. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank may need a further 3–5 business days to post the credit. Original shipping charges are non-refundable unless the item was defective or incorrect.

6. Damaged, defective or wrong items

Contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. We will cover return shipping and issue a full refund or send a replacement — your choice, subject to stock.

7. Exchanges

Need another size? Request an exchange in the same email. Exchanges are subject to stock; if your size is unavailable we will process a refund instead. We ship the replacement once the original pair has been received and inspected.

8. Items we cannot accept

• Shoes that have been worn outdoors or show signs of use
• Items returned after the 30-day window
• Items marked final sale at the time of purchase
• Gift cards

9. Return address

Returns are accepted only at the address printed on your prepaid label. If you are using your own carrier, send returns to:

Klyvot Returns
789 Commerce Avenue, Unit 12
Austin, TX 78701
United States